As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
This position serves as an important liaison between the Audiology Supervisor, Cochlear Implant Coordinator, staff audiologists, patient/ families, and other care team members. Coordinating patient flow, reviewing patient charts for current information, obtaining information that is critical for the visit.
Schedules/cancels/reschedules and confirms patient appointments with courtesy, providing assistance and information as needed. Monitor daily phone calls/emails/EMR communications; documenting in EMR as needed
Work closely with CI coordinator to schedule new patients and follow up visits, maintain highly effective system for ordering and tracking of essential CI supplies, submit authorizations, maintain CI database
Work with CI Audiologist during patient visits, as needed.
Coordinate CI surgeries with ENT surgical team; manage and coordinate necessary records
Responsible for equipment delivery to hospital prior to surgeries
Responsible for requesting/shipping/receiving orders, as needed
Coordinate meetings with internal and external representatives; prepare agenda and handouts, schedule room and equipment
Provide cross coverage with clinical audiology assistant-specific duties to be determined
Completes additional clinical duties as assigned.
Participates in various committees as required or assigned.
Serves as a resource for support services and other clinical divisions.
Participates in meeting the goals of the department.
Works with team; extends self to team; makes work environment comfortable for colleagues.
Makes appropriate decisions while using best judgment.
Prioritizes, asks questions, and defines procedures.
Works independently, schedules time efficiently, thinks pro-actively.
Builds and fosters professional relationships.
Willingness to accept change.
At least 3 months pf prior experience is required.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Nemours is a pediatric health system of hospitals and specialty clinics serving children and families throughout the Delaware Valley and Florida. Our dedicated professionals integrate medical care, research, health education, and prevention to help improve the lives of children every day.