Team Leadership:

• The Team Lead role is a working PSA position.
• Serve as the first point of contact for new hires, staff issues and workflow questions.
• Serve as the primary point of contact for Patient Services Associates regarding unforeseen absences and tardiness. Responsible for coordinating coverage and providing support for all callouts, as well as scheduled and unscheduled PTO requests, across the Gwinnett, Forsyth, and Northside locations.
• Lead and support front desk staff and other team members.
• Monitor daily operations and support the Practice Manager and/or Office Manager in delegating tasks

Operations & Workflow:

• Ensure efficient patient scheduling, check-in/check-out, and front desk coverage.
• Oversee medical records management, scheduling, insurance verifications, and prior authorizations.
• Troubleshoot scheduling conflicts or operational disruptions.

Patient experience:

• Model and promote excellent patient service and satisfaction.
• Address escalated patient concerns and resolve issues promptly.

Compliance & Standards:

• Ensure staff follow HIPAA, OSHA and SOX guidelines and office policies.
• Support quality initiatives and monitor consistency in documentation and patient interaction.
• Participate in audits and help implement compliance improvements.
• Assist with incident reporting and follow-up

Collaboration:

• Assist with onboarding new hires and orienting them to practice standards

Administrative Duties

• Manage supply inventory and order clinical/office materials
• Assist manager with payroll/timekeeping and schedule adjustments
• Collaborate with billing and referral teams to resolve issues

Education: High school diploma or GED required; associateâ™s or bachelorâ™s degree preferred.

Experience Industry: Healthcare

Experience:

• Minimum 3 years of experience in a medical office setting.
• Prior experience in a lead or supervisory role strongly preferred.

Skills/Abilities:

• Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols.
• Excellent communication, leadership, and problem-solving skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Up to 25-50% travel required to cover all locations as needed.

Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, thatâ™s not only our motto at work each day; itâ™s also how we view our employees and their families. We know that our greatest asset is YOU.

We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.

Pediatrix Medical Group is one of the nationâ™s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The groupâ™s high-quality, evidence-based care is bolstered by significant investments in research, education, quality improvement and safety initiatives.

Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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About Pediatrix Medical Group

Pediatrix Medical Group is one of the nation's leading providers of highly specialized healthcare for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group's high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

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